cita88 Terms & Conditions

1 Definitions

In these Terms and Conditions, the following definitions apply:

• "cita88", "we", "us", "our" refers to the operator of the cita88 platform accessible at cita88.app.
• "Platform" refers to the website, mobile interface, and all services offered under the cita88 brand including the sportsbook, casino, slots, esports, and poker products.
• "Player", "you", "your" refers to any individual who registers for or uses a cita88 account.
• "Account" means the registered user account held by a Player on the Platform.
• "Funds" means the MYR balance held in a Player's Account at any given time.
• "Bonus Funds" means any promotional credits, free bet allocations, or non-withdrawable incentives credited to an Account subject to wagering requirements.
• "KYC" means Know Your Customer — the identity verification process required under these Terms and applicable regulatory standards.

2 Acceptance of Terms

By creating a cita88 Account, accessing the Platform, placing any bet or wager, or depositing funds, you unconditionally agree to be bound by these Terms and Conditions, our Privacy Policy, our Responsible Gaming Policy, and any game-specific rules published on the Platform.

If you do not agree to any part of these Terms, you must immediately cease using the Platform and close your Account by contacting cita88 support.

3 Eligibility

Use of the cita88 Platform is subject to the following eligibility requirements, all of which must be satisfied simultaneously:

• You are at least 21 years of age at the time of registration and at all times during use of the Platform.
• You are a natural person (not a corporation or automated entity) acting on your own behalf.
• You are not a resident of any jurisdiction in which accessing online gambling services is prohibited by applicable law.
• You are not subject to any self-exclusion order — whether imposed by cita88 or by another gaming operator — that remains in force.
• You have not previously had a cita88 Account terminated for cause, including but not limited to fraud, collusion, or breach of these Terms.

cita88 reserves the right to request proof of eligibility at any time. Providing false information regarding eligibility constitutes a material breach of these Terms and renders the Account immediately liable to suspension and forfeiture of Funds.

4 Account Registration & KYC

To use the full functionality of cita88, you must register a single Account using accurate, complete, and current personal information. Registration requires a valid email address and a Malaysian mobile number.

Each Player is permitted to hold one Account only. Opening, operating, or attempting to operate more than one Account — whether personally or through a third party — is a prohibited breach of these Terms. All Funds across duplicate accounts will be forfeited upon discovery.

You are required to complete cita88's KYC verification process before any withdrawal of Funds is permitted. KYC documentation typically includes a valid government-issued photo identification (MyKad for Malaysian residents, or passport for non-residents) and proof of ownership of your designated payment method.

You are solely responsible for maintaining the confidentiality of your login credentials. cita88 will not be liable for any loss arising from unauthorised access to your Account resulting from your failure to maintain password security. If you suspect unauthorised access, you must notify cita88 support immediately via the in-platform live chat or by emailing [email protected].

5 Deposits & Withdrawals

All transactions on the cita88 Platform are conducted in Malaysian Ringgit (MYR). No currency conversion fees are applied by cita88. Third-party payment processors may impose their own fees, for which cita88 accepts no liability.

Deposits: Funds deposited via Touch n Go eWallet, Boost, FPX, Maybank, CIMB, Public Bank, Visa, or Mastercard are credited to your Account immediately upon successful processing. cita88 reserves the right to require source-of-funds documentation for deposits exceeding specified thresholds.

Withdrawals: Withdrawal requests from fully KYC-verified Accounts are processed in accordance with the processing times published on the Platform. Withdrawals can only be made to payment methods previously used for deposit, or to methods registered and verified in the Player's name during the KYC process. cita88 does not transfer funds to third-party accounts under any circumstances.

cita88 reserves the right to conduct additional verification checks prior to processing any withdrawal, particularly where the withdrawal amount is significant or where account activity has triggered an internal compliance review. Such reviews will be completed within a reasonable timeframe and the Player will be notified of the outcome.

Funds deposited to a cita88 Account that are not used for wagering and are subsequently withdrawn within a short period may be subject to an administrative fee to cover payment processing costs.

6 Bonuses & Promotions

cita88 offers various promotional incentives including welcome deposit bonuses, reload bonuses, free bets, cashback programmes, and VIP rewards. All bonuses are subject to the specific terms published alongside each promotion at the time it is offered, including applicable wagering requirements, qualifying games, minimum odds restrictions, and expiry periods.

Unless a promotion's specific terms state otherwise, the following general bonus rules apply:

• Bonus Funds are not withdrawable until the specified wagering requirement has been met in full.
• Only one welcome bonus is available per Player, per household, and per IP address.
• cita88 reserves the right to modify, suspend, or withdraw any promotion at any time with reasonable notice.
• Any evidence of bonus abuse — including but not limited to account staking, wagering strategies designed to circumvent wagering requirements, or collusion — will result in cancellation of the bonus and, where fraud is evident, Account suspension.

7 Betting Rules

Bets placed on the cita88 Sportsbook, casino, live casino, esports, and poker sections are governed by the game-specific and market-specific rules published within each respective section of the Platform. Players are responsible for familiarising themselves with applicable rules before placing wagers.

All bets are final once confirmed. cita88 will not accept requests to cancel, amend, or reverse a bet after it has been accepted by the system, except where an obvious technical error has occurred on cita88's part and is subsequently confirmed by the relevant game provider or data supplier.

In the event of a dispute regarding the result of a sporting event, casino game, or esports market, the ruling of the relevant official governing body or game provider shall be final and binding. cita88 reserves the right to void bets where the integrity of an event is in question or where settlement data is demonstrably incorrect.

8 Prohibited Conduct

The following activities are strictly prohibited on the cita88 Platform and will result in immediate Account suspension, cancellation of all pending bets, and forfeiture of Funds where fraud is established:

• Providing false or misleading information during registration or KYC;
• Opening or operating multiple Accounts;
• Depositing funds derived from illegal activity;
• Collusion with other players in poker or casino games;
• Arbitrage betting or systematic exploitation of pricing errors;
• Use of automated betting software, bots, or scripts of any kind;
• Harassment or abusive conduct toward cita88 staff or other players;
• Any attempt to manipulate the outcome of any game or event;
• Accessing the Platform from a jurisdiction where doing so is prohibited by law.

9 Responsible Gaming

cita88 is committed to promoting responsible gaming and preventing problem gambling. The Platform provides the following tools to all Account holders, accessible without charge directly from account settings:

• Deposit Limits: Daily, weekly, or monthly caps on the amount you can fund your Account.
• Loss Limits: Restrictions on the maximum amount you can lose within a defined period.
• Session Time Reminders: On-screen alerts at regular intervals displaying session duration and total wagered amount.
• Cool-Off Periods: Temporary suspension of Account access ranging from 24 hours to 6 weeks.
• Self-Exclusion: Permanent or time-limited exclusion from the Platform. Permanent self-exclusion cannot be reversed.

Players who believe they may have a gambling problem are encouraged to make use of these tools and to seek support from external organisations. For confidential help, please contact Gamblers Anonymous Malaysia or the National Council on Problem Gambling. Further guidance on responsible gaming is available on the cita88 Responsible Gaming page.

10 Intellectual Property

All content on the cita88 Platform — including but not limited to software, game engines, graphics, trademarks, logos, text, interface design, and audiovisual elements — is the exclusive intellectual property of cita88 or its licensed game providers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial gaming purposes only. No content may be reproduced, distributed, published, copied, or exploited for any commercial purpose without the express prior written consent of cita88.

11 Limitation of Liability

To the maximum extent permitted by applicable law, cita88 shall not be liable for any indirect, incidental, special, consequential, or punitive losses arising from your use of or inability to use the Platform, including but not limited to loss of data, loss of profits, or interruption of service.

The Platform is provided on an "as is" and "as available" basis. cita88 makes no warranties, express or implied, regarding the Platform's fitness for a particular purpose, uninterrupted availability, or freedom from errors. Scheduled maintenance and technical disruptions may periodically affect Platform availability.

cita88's aggregate liability to any Player in respect of any claim shall not exceed the total amount of Funds held in that Player's Account at the time the claim arises.

12 Termination & Suspension

cita88 reserves the right to suspend or permanently terminate any Account, with or without notice, where:

• There is a reasonable suspicion of fraud, identity theft, or money laundering;
• The Player has breached these Terms in a material respect;
• Continued operation of the Account poses a regulatory or compliance risk to cita88;
• The Player has requested permanent self-exclusion; or
• cita88 is required to do so by an order of a competent authority.

Upon termination for cause, any Bonus Funds are immediately forfeited. Real-money Funds in excess of any amounts subject to pending investigations will be returned to the Player via their registered withdrawal method following the completion of any required review period, subject to applicable withholding obligations.

13 Amendments to Terms

cita88 reserves the right to amend these Terms and Conditions at any time. Material changes will be communicated to registered Players via the email address or mobile number on their Account no fewer than seven (7) calendar days before the changes take effect, unless a shorter notice period is required by applicable law or regulatory directive.

Continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept an amendment, you must cease using the Platform and withdraw any available Funds before the effective date.

The version of the Terms in force at the date of this page's publication is accessible at cita88.app/terms-conditions and supersedes all prior versions.

14 Governing Law & Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with applicable law. Any dispute arising in connection with these Terms that cannot be resolved informally through cita88 support channels shall be referred to binding arbitration in accordance with the rules of a recognised arbitration body.

Players who feel a dispute has not been adequately resolved may refer the matter to the relevant gaming authority complaint resolution process applicable to their jurisdiction.

Nothing in this clause limits your statutory consumer rights as a Malaysian resident.

15 Contact Information

If you have any questions about these Terms and Conditions, wish to exercise any right provided under these Terms, or need to contact cita88 for any reason, please reach out through the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 within the cita88 Platform after login
• Response Time: Typically within 1 hour for support queries; formal legal notices within 5 business days

Formal legal notices to cita88 must be submitted in writing via email to the address above and will be acknowledged by return. Verbal notices conveyed through live chat do not constitute formal legal notice for the purposes of these Terms.